Code of Practice

Principles and details of our Code of Practice.
To observe strictly the confidence of every client at all times.To observe at all times the basic rights of clients as consumers.To render good service at all times and make fair charges in respect of services rendered and for merchandise supplied.To ensure that advertising and marketing is always in good taste. No sensational, offensive or misleading advertising or marketing.To provide clients with full and fair information about services. To have readily available price lists covering the Basic Funeral Service and all other types of coffins, caskets and services provided.To display in the public area of all funeral premises price lists which will show both the total price for the funeral service and the costs of the principal constituent parts.To give a written estimate of charges and disbursements to be paid on a client's behalf, together with a written confirmation of funeral arrangements. No contractual agreement is entered into until these documents are accepted by the client.To provide the client with an itemised account in a form readily comparable with the estimate.To display to the general public this code of practiceTo co-operate at all times with Trading Standards Offices, Citizens Advice Bureaux, consumer support groups and any other organisation representing clients in the resolution of complaints or disputes.To partake in, and abide by, the decision of the conciliation, independent arbitration and Disciplinary Committee procedures of the Association in the resolution of any complaints or disputes between client and funeral director.To abide by the decisions of the Disciplinary Committee of the Association in the resolution of any complaints arising from any disputes between a client and Funeral Director(s)